Planet X(TM)
Have you ever considered what it's like to be your customer?
Planet X(TM) immerses participants into the challenges of building, maintaining and managing a customer base. Participants experience what it's like to be on the receiving (customer) end of building that business effort. They gain a renewed commitment to exceptional customer service, both internal and external, and a better understanding of the importance of listening and quickly leveraging information across functional barriers. Sales Managers gain insight into effectively managing their people and the sales process for greater productivity and customer loyalty.
Learning Objectives
In Planet X(TM), participants will:
- Explore how to add value for customers
- Fend off competitors by differentiating themselves in the marketplace
- Learn to bring more focus identifying the most profitable customers
- Identify the activities that are key to the success of effective sales managers
- Experience how to best gain long-term customer loyalty
- Use frequent and effective communication to drive sales
- Gather, share and leverage information to meet objectives
- Engage in building relationships with clients, rather than just "push products"
- Define exemplary customer service