Mitch Fairrais

416-255-5066 x 24


GreenLine - enhancing performance, one conversation at a time


Introductory Video


Why GreenLine?

More than ever before, performance is critical.
Managing cost is priority for all business.
We need to do more with less.

Yet, on a daily basis, we encounter scenarios like the following:

  • You have a meeting with a peer where you believe you have been clear about your objectives and next steps for the project, and then discover 2 weeks later their understanding is completely different
  • You have a high performing team member you need to retain, yet you struggle to keep them engaged and motivated
  • You attend meetings where the conversation goes around in circles with no clear outcomes
  • You hold an appraisal meeting with a team member where you believe you have been very clear on the gap in standard, yet nothing changes

We have hundreds of conversations daily that can impact our business performance upwards or downwards.
When conversations are not handled skillfully, residue is created, so what could have been handled well in one conversation now leads to many other conversations with many other people, a blizzard of emails… and suddenly we have tension and complexity.

Leaders and Managers believe they are managing revenue. Many spend more time managing residue.

What is GreenLine?

What each of the scenes above have in common is that they are all based in conversation. After all, conversation is the basic unit currency of doing business.  We have hundreds of business conversations every week, but not all conversations are equal.

GreenLine is a scientifically-based methodology to host conversations more skillfully – even when there is tension – that results in clearer, better outcomes with commitment from all sides. Without residue.

That way individuals benefit and the business benefits. Not only does GreenLine remove the residue (and the cost), it allows us to focus on what is 'mission critical' to moving the business forward.

Through a combination of the latest brain research (identifying what happens that causes conversations to de-rail) and extensive field-work we have crystallized the approach into:


  • 7 Green Cards
    (What to Do)
  • 7 Red Cards
    (What Not to Do!)

GreenLine Applications

  • Performance Management
  • Culture Change
  • Leadership Impact
  • Team Performance
  • Client Relationships
  • Conflict Resolution
  • Meetings
  • Coaching
  • Selling & Negotiating


Greenline Videos



GreenLine Impact Testimonial

"GreenLine has had a profound and immediate impact on the behaviour and communication with the newly formed team. The GreenLine metaphor itself has instantly become part of our office vocabulary and I have shared these particular metaphors with about 20 other people in the company already."

Peter Whiskerd-Wegerzewski, First VP HR Europe, Prologis